Shipping & Exchanges

For questions regarding your order, please contact info@hippooch.com .  Make sure to please include your order number.

Exchange Policy:

We want you to love your purchase.

We will gladly exchange your item for a different size or completly different item. Please contact us first. We absolutely guarantee your satisfaction. Your order must be exchanged within 10 days of purchase, however the buyer will be responsible for the return shipping costs.

We encourage you to measure your pet as accurately as possible, as we allow one exchange per order. Each exchange will incur a shipping fee of $13-$15 per item. Our apologies, but we do not issue refunds and we do not reimburse shipping charges.

For Orders that originally received FREE shipping over $150 in Canada and need to exchange, shipping will be charged to you the second time it is sent out. Sorry but the FREE shipping is a "one-time" freebie. You will be called for your credit card information as we do not have any credit card numbers stored from your previous order.

Please ship unused item and packing receipt to the following address:

HIP POOCH
Attn: Exchanges
807 Corydon Ave
Winnipeg, MB
R3M 0W6
Canada


On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via CDN Mail with insurance and delivery confirmation for tracking purposes.

Please note: We do not issue refunds for returned merchandise and cannot honour exchanges for any merchandise that is sent back to us after 10 days, has been used, or is not in its original new condition. All toys, sale, personalized, special occasion + formal wear and perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. Each exchange will incur a shipping & handling fee of $13-$15 (depending on the province you live).

Mailing Address:

To reach us by standard mail:

Hip Pooch
807 Corydon Avenue
Winnipeg, Manitoba
R3M 0W6
Canad
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Phone: 204-284-6964

Shipping info:

Our shipping charges are as follows:

FREE LOCAL SHIPPING IN WINNIPEG

Canada: (Canada Post)

Standard shipping (light weight packages) 0.0 kg to 1.0 kg = $13.00-$16.00

Standard shipping (heavy weight packages) 1.1 kg to 5.0 kg = $50.00

FREE SHIPPING ON ORDERS OVER $150.00 IN CANADA

Oversized items can be subject to extra shipping costs which will vary depending on your shipping address. Those costs will be emailed to you before the item is shipped.

United States: (Canada Post or UPS)

Standard shipping (light weight packages) 0.0 kg to 1.0 kg = $15.00

Standard shipping (heavy weight packages) 1.1 kg to 5.0 kg = $25.00

Oversized items can be subject to extra shipping costs which will vary depending on your shipping address. Those costs will be emailed to you before the item is shipped.

International locations: (Canada Post or UPS)

Standard shipping (light weight packages) 0.0 kg to 1.0 kg = $20.00

Standard shipping (heavy weight packages) 1.1 kg to 5.0 kg = $35.00

Oversized items can be subject to extra shipping costs which will vary depending on your shipping address. Those costs will be emailed to you before the item is shipped.


Depending on the location, country and size of package, shipping can & will vary.

We do our best to ship all orders as quickly as possible. Orders often ship within 2 business days and our average delivery time is 5 to 7 days depending on the shipping destination for in-stock items, however orders may take up to 14 days for delivery.

We will ship orders via Canada Post. We ask that our customers please provide shipping addresses that can accept the above methods.

We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. We will email you different delivery options & their prices, then you choose how you would like it shipped.

Customers are responsible for any customs charges, which are assessed by each individual country at the time of delivery. Our apologies, but we cannot estimate your country's customs charges. When ordering from outside of Canada, please be sure all address information on your order is complete and correct.